【B2-Speaking】02 Dealing with a problem-处理问题

【B2-Speaking】02 Dealing with a problem-处理问题

In this video, Vanya goes to Yuna with a problem. Listen to the language they use for dealing with a problem and practise saying the useful phrases.在这段视频中，Vanya 向尤娜提出了一个问题。聆听他们用于处理问题的语言并练习说出有用的短语。

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.先做准备练习。然后观看视频并做练习以检查您对语言的理解和练习。

Preparation-准备

Responding to news – preparation

Put the phrases in the correct groups

• Question

Telling someone about a problem
Helping someone who has a problem

a. Don’t worry, these things happen.
b. I’ve made a mistake
c. What’s the matter?
d. I’ve got a bit of a problem.
e. I’m sure we can work it out.
f. Thanks for letting me know.
g. Oh, it was such a silly thing to do!
h. I feel so much better now I’ve told you.

• Answer

Telling someone about a problem

1. I’ve got a bit of a problem.
2. I’ve made a mistake
3. Oh, it was such a silly thing to do!
4. I feel so much better now I’ve told you.

Helping someone who has a problem

1. What’s the matter?
2. I’m sure we can work it out.
3. Don’t worry, these things happen.
4. Thanks for letting me know.

Transcript-对话脚本

English

Ana: Hi! I’m Ana. Welcome to What to Say!

Do you know what to say when you need to deal with a problem? Listen out for useful language for dealing with a problem. Then, we’ll practise saying the new phrases – after this.

Vanya: Yuna!

Yuna: Oh, morning!

Vanya: I’ve got a bit of a problem.

Yuna: What’s wrong?

Vanya: Can we talk in private?

Yuna: Of course.

Yuna: Right, so, what’s the matter?

Vanya: Well, I’ve made a mistake. A big mistake.

Yuna: OK. I’m sure we can work it out.

Vanya: It was such a silly thing to do!

Yuna: I’m getting worried now. What’s going on here?

Vanya: OK. It was late last night and I was tired. I wasn’t concentrating and I accidentally used my company credit card instead of my own to buy something!

Yuna: Don’t worry, these things happen. There’s a procedure to deal with this. How much did you spend?

Vanya: It was quite expensive.

Yuna: How expensive?

Vanya: It was very expensive.

Yuna: Vanya, how expensive?

Vanya: £3,782 … and 56 pence.

Yuna: What? You spent £3,782?!

Vanya: … and 56 pence.

Yuna: What was it? Vanya?

Vanya: Just a weekend break! I just like a really nice hotel!

Yuna: OK, I see. Thanks for letting me know.

Vanya: Ah! I feel so much better now I’ve told you. Please don’t tell Noelia.

Yuna: Oh, I’m definitely going to tell her!

Noelia: Hi!

Vanya: Hi!

Ana: Hello again! Wow, that’s a lot of money for a weekend break. So, did you notice the useful phrases used for dealing with a problem? Listen to me and then repeat.

What’s wrong?

I’ve got a bit of a problem.

Could we talk in private?

What’s the matter?

I’ve made a mistake.

I’m sure we can work it out.

Don’t worry, these things happen.

Thanks for letting me know.

I feel so much better now I’ve told you.

Ana: Try and use some of these phrases the next time you need to deal with a problem in English. Bye for now!

English-Chinese

Ana: Hi! I’m Ana. Welcome to What to Say! 安娜：嗨！我是安娜。欢迎来到说什么！

Do you know what to say when you need to deal with a problem? Listen out for useful language for dealing with a problem. Then, we’ll practise saying the new phrases – after this.当你需要处理问题时，你知道该说什么吗？倾听对处理问题有用的语言。然后，我们将练习说新短语——在此之后。

Vanya: Yuna!万尼亚：尤娜！

Yuna: Oh, morning!尤娜：噢，早上好！

Vanya: I’ve got a bit of a problem. 万尼亚：我遇到了一点问题。

Yuna: What’s wrong?尤娜：怎么了？

Vanya: Can we talk in private?万尼亚：我们可以私下谈谈吗？

Yuna: Of course.尤娜：当然。

Yuna: Right, so, what’s the matter? Yuna：好吧，那么，有什么事吗？

Vanya: Well, I’ve made a mistake. A big mistake.万尼亚：好吧，我犯了一个错误。一个大错误。

Yuna: OK. I’m sure we can work it out.尤娜：好的。我确信我们能解决这个问题。

Vanya: It was such a silly thing to do! 万尼亚：这样做真是太愚蠢了！

Yuna: I’m getting worried now. What’s going on here? Yuna：我现在开始担心了。这里发生了什么？

Vanya: OK. It was late last night and I was tired. I wasn’t concentrating and I accidentally used my company credit card instead of my own to buy something! 万尼亚：好的。昨晚很晚了，我很累。我注意力不集中，不小心用了公司的信用卡而不是自己的信用卡去买东西！

Yuna: Don’t worry, these things happen. There’s a procedure to deal with this. How much did you spend? Yuna：别担心，这些事情都会发生。有一个程序可以处理这个问题。你花了多少钱？

Vanya: It was quite expensive.万尼亚：相当昂贵。

Yuna: How expensive?尤娜： 有多贵？

Vanya: It was very expensive.万尼亚：非常昂贵。

Yuna: Vanya, how expensive?尤娜：万尼亚，多少钱？

Vanya: £3,782 … and 56 pence.Vanya：3,782 英镑……56 便士。

Yuna: What? You spent £3,782?! 尤娜：什么？你花了 3,782 英镑？！

Vanya: … and 56 pence. Vanya：……还有 56 便士。

Yuna: What was it? Vanya?尤娜：那是什么？万尼亚？

Vanya: Just a weekend break! I just like a really nice hotel!万尼亚：只是周末休息！我只是喜欢一家非常好的酒店！

Yuna: OK, I see. Thanks for letting me know.尤娜：好的，我明白了。谢谢你让我知道。

Vanya: Ah! I feel so much better now I’ve told you. Please don’t tell Noelia.万尼亚：啊！我告诉你之后我感觉好多了。请不要告诉诺莉亚。

Yuna: Oh, I’m definitely going to tell her!Yuna：噢，我一定要告诉她！

Noelia: Hi!诺埃利亚：嗨！

Vanya: Hi!万尼亚：嗨！

Ana: Hello again! Wow, that’s a lot of money for a weekend break. So, did you notice the useful phrases used for dealing with a problem? Listen to me and then repeat. 安娜：你好！哇，周末休息可得花不少钱啊。那么，您是否注意到用于处理问题的有用短语？听我说，然后重复。

What’s wrong?怎么了？

I’ve got a bit of a problem.我有一点问题。

Could we talk in private?我们可以私下谈谈吗？

What’s the matter?怎么了？

I’ve made a mistake.我犯了一个错误。

I’m sure we can work it out.我确信我们能解决这个问题。

Don’t worry, these things happen.别担心，这些事情都会发生。

Thanks for letting me know.谢谢你让我知道。

I feel so much better now I’ve told you.我告诉你之后我感觉好多了。

Ana安娜: Try and use some of these phrases the next time you need to deal with a problem in English. Bye for now!：下次您需要处理英语问题时，尝试使用其中一些短语。暂时再见！

Task 1-任务1

Dealing with a problem – 1

Put the events from the story in order.

• Question

()Vanya asks Yuna if they can talk.
()Yuna tells Vanya not to worry and says there’s a solution.
()Yuna is shocked to hear how much Vanya spent.
()Yuna wants to know what the mistake was.
()Vanya tells Yuna there’s a problem.
()Vanya tells Yuna she used the company credit card by accident.

• Answer

(2)Vanya asks Yuna if they can talk.
(5)Yuna tells Vanya not to worry and says there’s a solution.
(6)Yuna is shocked to hear how much Vanya spent.
(3)Yuna wants to know what the mistake was.
(1)Vanya tells Yuna there’s a problem.
(4)Vanya tells Yuna she used the company credit card by accident.

Task 2-任务2

Dealing with a problem – 2

Complete the dialogue.

• Question

First part
1.I can’t __
2.Congratulations! That’s __
3.I’m really pleased __
4.Oh __
5.Oh no, that’s __
6.Well __
7.What a __
8.Can I __

Second part
a.awful.
b.believe it!
c.dear.
d.do anything to help?
e.done!
f.for you.
g.shame.
h.wonderful!

• Answer

Vanya: Yuna!
Yuna: Oh, morning!
Vanya: I’ve got (a bit of a) problem.
Yuna: What’s (wrong)?
Vanya: Can we talk (in private)?
Yuna: Of course.
Yuna: Right, so, (what’s the matter)?
Vanya: Well, I’ve (made) a mistake. A big mistake.
Yuna: OK. I’m sure we can (work it out) .
Vanya: It was such a silly thing to do!
Yuna: I’m getting (worried) now. What’s going on here?
Vanya: OK. It was late last night and I was tired. I accidentally used my company credit card instead of my own to buy something!
Yuna: Don’t worry, these (things happen) . There’s a procedure to deal with this.
Vanya: Ah! I feel (so much better) now I’ve told you.
Yuna: Thanks for (letting me know) .

Task 3-任务3

Dealing with a problem – 3

Write one word to fill the gap.

• Question

A: Are you OK? What’s wrong?
B: I’ve got a (1) of a problem.
A: Oh. What’s (2) matter?
B: Can we talk (3) private?
A: (4) course. Are you OK?
B: Well, I’ve (5) a mistake. A big mistake.
A: OK. I’m sure we can work it (6) .
B: I emailed the financial report to Mark Banthorpe instead (7) Mark Babingall.
A: Don’t worry, (8) things happen. It could be worse! Just recall the email.
B: Ah! Thanks. I feel so (9) better now I’ve told you.
A: Thanks for (10) me know.

• Answer

A: Are you OK? What’s wrong?
B: I’ve got a (bit) of a problem.
A: Oh. What’s (the) matter?
B: Can we talk (in) private?
A: (Of) course. Are you OK?
B: Well, I’ve (made) a mistake. A big mistake.
A: OK. I’m sure we can work it (out) .
B: I emailed the financial report to Mark Banthorpe instead (of) Mark Babingall.
A: Don’t worry, (these) things happen. It could be worse! Just recall the email.
B: Ah! Thanks. I feel so (much) better now I’ve told you.
A: Thanks for (letting) me know.

Discussion-讨论

When was the last time you helped someone with a problem at work?
您最后一次帮助某人解决工作中的问题是什么时候？